Customer Experience Library Officer

Customer Experience Library Officers- Band 4

Permanent shifts
Bunjil Place Library
-Monday, 5.15pm-9.15pm
-Tuesday, 5.15pm-9.15pm
-Wednesday, 5.15pm-9.15pm
-Thursday, 5.15pm-9.15pm

Relief shift (can be at any CL branch within opening hours)
-Thursday, 7 hours

All shifts can be applied for individually.

Band 4 $37.88 to $40.92 per hour
35 hour per week model

About the business and the role

We have several permanent shifts available at Connected Libraries for enthusiast and driven individuals.

As a Band 4 Customer Experience Library Officer you’ll be required to provide professional and engaging customer experience to our community members.

As this is not an entry level position, a Band 4 Customer Experience Library Officer is required to mentor the branch team, as well as at times stepping up to be the senior on duty throughout the shift.

Connected Libraries have a shared vision, mission and values that are absolutely vital to our success.

They define who we are and how we operate. At CL we value our staff and encourage them to strive to be the best they can, using their strengths every day

Our library service is important to our community, and we want our people (staff and customers) to feel valued and appreciated.

Our team works in libraries because they really care about their community and want to make a difference.

Key Selection Criteria

Must have post-trade or other post-secondary education
Ability to effectively and efficiently provide quality customer service
Well-developed interpersonal and communication skills with the ability to communicate with all ages across all levels of community
Sound organisational skills
Strong information technology and problem-solving skills in a range of information technology and software tools
Ability to work independently and as part of a team to meet organisational strategic outcomes
Ability to undertake supervisory responsibilities as required
Public Library experience desirable
Driver’s licence
Working with Children Check

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

Connected Libraries has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

Applicants can view the Position Description here.

Applications close on Tuesday 14 May 2024 at 5pm. Don’t miss out, get your application in today!

Please email covering letter (max. two pages) addressing the key selection criteria listed above, and outlining what shifts you are interested in applying for.

Please also include your resume (max. three pages) directly to employment@connectedlibraries.org.au.

Customer Experience Library Officers- Band 4

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