Children and Youth Customer Experience Library Officers - Band 4

Permanent full time roles
Salary range between $68,937 to $74,480, plus super (pro rata if part time)
$37.88 to $40.92 per hour

About the business and the role

Connected Libraries has three positions available in our Cranbourne, Endeavour Hills and Hampton Park Libraries.

  • Cranbourne Library – Full Time 35 hours per week, plus 1 Saturday in 4 and 1 Sunday in 8
  • Hampton Park Library – Full Time 35 hours per week, plus 1 Saturday in 4 and 1 Sunday in 8
  • Endeavour Hills Library – Full Time 35 hours per week, plus 1 Saturday in 4 and 1 Sunday in 8

We have several exciting opportunities to join our specialist youth teams within our Cranbourne, Hampton Park and Endeavour Hills Libraries.

If you enjoy working with children and are excited to organise and present children and youth activities for our community, then this is the role for you!

Other duties include developing and running school holiday programs, working with local kindergartens and schools and maintaining our libraries youth collections.

Although this role specialises in youth, you will also be required to provide on desk customer experience in our libraries.

CCL have a shared vision, mission and values that are absolutely vital to our success. They define who we are and how we operate.  At CCL we value our staff and encourage them to strive to be the best they can, using their strengths every day. Our library service is important to our community, and we want our people (staff and customers) to feel valued and appreciated. Our team works in libraries because they really care about their community and want to make a difference.

Key selection criteria

  • Knowledge and skills gained through on-the-job training commensurate with the requirements of the role
  • Post-trade or other post-secondary education
  • Proven experience facilitating children’s programs, either in public libraries or in a teaching capacity
  • Ability to effectively and efficiently provide quality customer service
  • Well-developed interpersonal and communication skills with the ability to communicate with all ages across all levels of community
  • Sound organisational skills
  • Strong information technology and problem-solving skills in a range of information technology and software tools
  • Ability to work independently and as part of a team to meet organisational strategic outcomes
  • Ability to undertake supervisory responsibilities as required
  • Driver’s licence
  • Working with Children Check


We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

Connected Libraries has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

Contact Janine Galvin on 0409 230 264 for further information

Applicants can view the position description here.

Applications close on (5pm) on Thursday 25th May 2023.  Don’t miss out, get your application in today!

Please email covering letter (max. two pages) addressing the key selection criteria listed above plus resume (max. three pages) directly to